Client Care Specialist - Beauty & Wellness Industry

Join ERHA Ultimate Manado, a leading name in the beauty and wellness industry, as a Client Care Specialist. This is your opportunity to combine your passion for customer service with a dynamic career in a prestigious brand that values excellence, innovation, and a healthy work-life balance. In this role, you'll be the face of our customer service, ensuring every client leaves with a smile and a memorable experience. Located in the vibrant city of Manado, you'll have the chance to work in a supportive and collaborative environment, surrounded by like-minded professionals who share your commitment to delivering exceptional service.

As a Client Care Specialist at ERHA Ultimate Manado, you'll be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. You'll work closely with our team to provide top-notch service and support, using our advanced customer relationship management (CRM) system to track and manage customer interactions. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a genuine interest in the beauty and wellness industry.

We offer a competitive salary of Rp 4,022,017 - Rp 5,000,000 per month, along with a comprehensive benefits package that includes health insurance, performance bonuses, and opportunities for professional development. If you're ready to take your career to the next level and make a meaningful impact in the beauty and wellness industry, we invite you to apply and become part of the ERHA Ultimate Manado family.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide excellent service to ensure customer satisfaction.
• Resolve customer issues and complaints in a timely and professional manner.
• Use our CRM system to track and manage customer interactions and data.
• Collaborate with the sales and marketing teams to promote our products and services.
• Stay up-to-date with industry trends and best practices in customer service and the beauty and wellness industry.
• Provide regular reports on customer feedback and service performance.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure compliance with company policies and procedures related to customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, sales, or a related role in the beauty and wellness industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM systems such as Salesforce or HubSpot.
• Familiarity with the beauty and wellness industry and products.
• Ability to work well in a team and under pressure.
• Fluency in English and Indonesian languages.

🛠️ Keahlian

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