Customer Service & Delivery Assistant - Hospitality Sector

Join DEPOT TANJUNG API in Malang, Jawa Timur, as a Customer Service & Delivery Assistant and become part of a dynamic team in the thriving Hospitality & Tourism industry. This contract-based role offers a unique opportunity to engage with customers and contribute to the success of our growing business. As a Customer Service & Delivery Assistant, you will be the face of our company, ensuring that every customer interaction is smooth, efficient, and memorable. This role is perfect for someone looking to gain valuable experience in customer service, delivery operations, and the vibrant hospitality sector.

In this role, you will handle customer inquiries, process orders, and manage deliveries with precision and care. You will use tools like WhatsApp Business and internal delivery management software to streamline operations. This position is ideal for individuals with a passion for customer service and a desire to work in a fast-paced, customer-centric environment.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by handling inquiries and resolving issues promptly and professionally.
• Process and manage orders efficiently, ensuring accurate and timely delivery.
• Use delivery management software to track and coordinate delivery routes and schedules.
• Communicate effectively with customers via WhatsApp Business and other channels to update them on order status.
• Maintain a high standard of customer satisfaction by ensuring timely and accurate deliveries.
• Collaborate with the team to improve delivery processes and customer service standards.
• Ensure compliance with company policies and procedures related to customer service and delivery operations.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Strong communication skills, both written and verbal.
• Familiarity with delivery management software and customer service tools like WhatsApp Business.
• Ability to work well under pressure and meet tight deadlines.
• Good problem-solving skills and attention to detail.
• Friendly and approachable demeanor, with a customer-first mindset.
• Basic knowledge of Indonesian language and English is a plus.
• Valid driver's license and reliable transportation for delivery purposes.

🛠️ Keahlian

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