Key Account Specialist - Premium Client Management

Are you a dynamic and results-driven professional with a passion for building long-term client relationships? Mclane Global Phils Inc. is expanding its operations in Bali, Indonesia, and we’re looking for a Key Account Specialist to join our high-performing team. As a Key Account Specialist - Premium Client Management, you will be responsible for managing and growing our most valuable client relationships, ensuring their satisfaction and loyalty. You will work closely with our premium clients to understand their needs and deliver exceptional service, using our advanced CRM system, Salesforce, to track and manage interactions.

Based in the vibrant and beautiful area of Canggu, you will be part of a dynamic team that thrives on innovation and excellence. This is an exciting opportunity to be part of a growing company that values its employees and offers a competitive salary and benefits package.

📋 Tanggung Jawab Pekerjaan

• Manage and grow premium client relationships by understanding their needs and delivering exceptional service.
• Use Salesforce to track and manage client interactions, ensuring timely and effective follow-ups.
• Develop and implement strategies to increase client retention and loyalty.
• Collaborate with the sales and marketing teams to ensure a seamless client experience.
• Provide regular reports on client performance and suggest improvements.
• Attend and participate in client meetings to build strong relationships and address any concerns.
• Stay updated with industry trends and best practices to ensure our clients receive the best possible service.
• Work closely with the operations team to ensure smooth and efficient service delivery.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in client relationship management or a similar role.
• Proven track record of successfully managing and growing client relationships.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Ability to work independently and as part of a team.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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